We understand it can be frustrating when you are stuck in the course and need help. Hopefully, you have not sent an Instructor request directly from the course as that will create delays.
We should respond to you, by email, within 24 hours. If it has been more than 24 hours please call 530-221-8900 and identify yourself as a student.
Please understand that we are a busy office during tax season and that we will do our best to be timely regarding your education.